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SCC Help Desk

The browser "crashes" when you submit your test for grading?

You complete your test, but the grade does not appear in My Grades?

If you don't have a grade—and your WebCT has not "crashed"—then you probably forgot to click "View Results" when you finished your test.  Don't skip that step!  Skip down one paragraph to see how to fix this once it has happened.

If WebCT seems to "crash"  . . .

Sometimes the browser Internet Explorer (IE) will become corrupted and will not work properly.  This can affect your test in WebCT by "crashing" just when you click the button to "submit for grading."  Since the browser crashes before it submits your request for grading, the test remains in WebCT as "finished" but "ungraded."  You also may not be able to get to the test to review it (until after it is graded).

Another situation can cause this to happen:

If you open your test (which opens in a new window) then close the original window, your test may appear to "crash" when you try to submit your test. So DO NOT CLOSE ANY WEBCT WINDOWS ONCE YOU HAVE STARTED YOUR TEST. It is OK to minimize windows, however.

No worry.  I can grade the test from my end IF YOU TELL ME TO (I'm not always aware of "ungraded tests" because WebCT is supposed to be grading them as soon as you tell it to—I have no way of knowing when this doesn't work for you).  

You may also try to nudge WebCT into grading your test from your side of things.  To try it, follow these steps:

1. Go to My Grades then click on the test name.  You'll get a list of your attempts.  
2. Click on the attempt number that you want to have graded.  (Click here for other ways to get to your test.)
3. The whole test will appear.  Scroll down to the bottom of the test.
4. If there is a button that says "Submit" then click it.  That should do the trick.

(If no "Submit" button appears, then this trick won't work)

One solution is to use a different browser for your WebCT tests.  A good alternative to IE for this isFirefox.  You can get them free from the links below, or you can contact the WebCT help desk for a copy of another browser on CD. 

Another alternative is to use a campus computer or a computer at a public library.

 

 

Click here for more WebCT help! You can also use the Help link at the top of any WebCT screen or contact the SCC Help Desk