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What's my ID and password?
For SCC students:
ID
Password
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Use the password given to you at the time it is first
assigned
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Change your password to something else after logging in for
the first time, for better security
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Do not give your password to anyone else
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If you lose your password, I can reset it or the WebCT help
desk can reset it for you. We can't tell you your existing password;
we can only reset a new one. Once reset, you can login and change it
to something you'll remember next time.
Troubleshooting
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Make sure
that you type everything in carefully
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If you are
using a bookmark or other saved link, it may be old information and linked
to the wrong server
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Type in
www.stchas.edu by hand into your
browser's address bar. At the SCC home page, select "WebCT" from the
left menu.
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If you
used WebCT in previous years, you may be linking to the OLD server at
www.gatewayccc.org . That
server is no longer being used by SCC, even though it is still in use for
other colleges. Make sure you are linking to the SCC server.
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If logging
in still does not seem to work
after trying these methods, contact the WebCT help desk
at 922-8555
The correct course
does not appear in My WebCT:
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For my courses, we do not use the automatically generated
"empty" course shell, even though it may appear in your screen. Instead,
use the one marked "multi" instead of the one marked with a specific section
number.
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Try to click the "Refresh" or "Reload" button in your browser
menu
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Try to logout of MyWebCT and then back in again
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If you are
using a bookmark or other saved link, it may be old information and linked to
the wrong server
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If logging in still does not seem to work
for you, contact the WebCT help
desk at 922-8555
When I enter the course,
the course seems empty or imcomplete:
-
For my courses, we do not use the automatically generated
"empty" course shell, even though it may appear in your screen. Instead,
use the one marked "multi" instead of the one marked with a specific section
number.
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More WebCT tips and
resources |
WebCT help desk (SCC
only)
Phone: 636-922-8555 (leave
message if no answer or after hours)
Online:
https://www.stchas.edu/helpdesk/helpspot/index.php
Email:
scchelpdesk@stchas.edu
In person:
the Help Desk is located in the LRC,
behind the reference desk
The help desk
can also help you with other SCC electronic services such as SCC
Connection, wireless network, and email.
Netiquette Home Page -- A Service of Albion.com
WebCT resources:
Ask
Dr. C --Ask questions about using WebCT
WebCT
Browser Tune-up Do you have the right
web browser, settings, and plug-ins?
Netscape
6.0 - 6.1 Not Supported
IE
5.5(SP1) Alert
WebCT
Documentation Index
Administrator, Faculty, Publisher & Student Documentation
Knowledge
Base Browse the WebCT Support Knowledge Base
by top searches, or search by keyword.
Mailing
Lists & Discussions The WebCT-Users and WebCT-Announce Mailing
Lists, Ask Dr. C Discussions, and Suggestions for WebCT.
Getting
WebCT Support WebCT provides a variety of ways users can find
information and quickly get answers to WebCT questions.
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Back
to Study Tips and Tools
This page was last edited on
04/01/07.
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